Help Questions
Lawna Furnitures
We’re here to make your shopping experience smooth, transparent, and stress-free. Below you’ll find answers to our most commonly asked questions. If you need further assistance, our support team is always happy to help.
🛒 Orders & Payments
How do I place an order?
Simply browse our collections, select your preferred items, add them to your cart, and proceed to checkout. Once payment is completed, you will receive an order confirmation via email.
What payment methods do you accept?
We accept secure online payments including:
Credit & debit cards (Visa, Mastercard)
Local payment options where available (e.g. M-Pesa in Kenya)
Other secure payment methods displayed at checkout
All payments are processed through encrypted and secure systems.
Can I change or cancel my order?
Orders can only be changed or canceled before they are processed or shipped. Please contact us as soon as possible if you need assistance.
📦 Shipping & Delivery
Where do you deliver?
We currently deliver to:
Kenya (nationwide, with focus on major towns and cities)
United States (selected locations)
Delivery availability and timelines are shown at checkout or confirmed by our support team.
How long does delivery take?
Kenya: 30 - 60 business days
USA: 7–21 business days
Delivery times may vary depending on item size, location, and whether the item is made-to-order.
Do you offer same-day or express delivery?
At this time, express delivery may be available for selected items or locations. Please contact us before ordering to confirm.
🧰 Assembly & Product Care
Does furniture come assembled?
Some items require self-assembly, while others arrive fully assembled. Assembly details are listed on each product page.
Do you offer assembly services?
Assembly assistance may be available upon request at an additional cost, depending on your location.
How do I care for my furniture?
Care instructions are provided with each product. We recommend following the guidelines to maintain the quality and longevity of your furniture.
🔄 Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, unassembled, and in original packaging.
Are there any return fees?
Yes. A 5% return handling fee applies, and customers are responsible for return shipping costs.
Are final sale items returnable?
No. Final sale items are not eligible for return or refund.
How do I start a return?
Contact our support team with your order number and reason for return. We will guide you through the process.
🛠 Damaged or Incorrect Items
What if my item arrives damaged?
Please report any damage within 24 hours of delivery with clear photos or videos. If the issue is confirmed to be our error, we will arrange a replacement or refund.
What if I received the wrong item?
Contact us immediately, and we will correct the issue at no extra cost.
🌍 International Orders (Kenya & USA)
Are customs or taxes included?
Customs duties or taxes (if applicable) are the responsibility of the customer and may vary depending on destination and local regulations.
Can I return international orders?
Yes, but return shipping, customs fees, and handling costs are the customer’s responsibility.
🔐 Account & Privacy
Do I need an account to shop?
No, you can check out as a guest. However, creating an account allows you to track orders and manage your details easily.
Is my personal information safe?
Yes. We use secure systems to protect your personal data and do not share your information without consent.
💬 Customer Support
How can I contact Lawna Furnitures?
📧 Email: support lawana2010@gmail.com
💬 WhatsApp support available
Our support hours are Monday to Saturday, 9am–6pm (local time).
❓ Still Have Questions?
If you don’t find the answer you’re looking for, please reach out. We’re always happy to assist and guide you in choosing the right furniture for your space.